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Häufig gestellte Fragen 

  • How do I use the Mercy face serum?
    When using Mercy, it is important that you wet your face well before applying the serum. Mercy contains fatty acids that have the property of binding to water molecules. If you apply a moisturizing foundation before use (e.g. Hope botanic toner) and then apply Mercy to your still damp skin, the serum absorbs the moisture molecules and transports them into the skin. Because oil has the property of drawing moisture into the skin. If you now use the serum without a moisturizing base, it is possible that the fatty acids will pull the water out of the surrounding tissue and dry out your skin. It is therefore very important to sufficiently moisten the face before use.
  • Why is my Goodness body oil or Mercy face serum not absorbing?
    If the oil doesn't absorb well, then in most cases your skin hasn't been moisturized enough. Your best moisturize your skin with your Amen mist spray bottle or Favor botanic toner then wait 30 seconds. While the face is still damp from the toner, apply 2-3 drops of oil. The nutrient care in Goodness and Mercy really needs to settle in, so it's best not to apply make-up right away, but wait ten minutes.
  • How do I use the Goodness body oil?
    When using Goodness, it is important that you moisten your body well before applying the oil. Goodness contains fatty acids that have the property of binding to water molecules. If you apply moisture with the Amen mist spray bottle before use and then apply Goodness to your still damp skin, the oil absorbs the moisture molecules and transports them into the skin. Because oil has the property of drawing moisture into the skin. If you use the Goodness without a moisturizer, the fatty acids may draw water from the surrounding tissue and dry out your skin. It is therefore very important to sufficiently moisten the body before use.
  • Is there such a thing as an initial aggravation?
    Using Favor botanic toner / and Hope enzyme peeling may regenerate your skin and open the pores. As a result, deep-seated impurities come to the surface and are initially visible as pimples. But thanks to the balancing and regenerating effect of the toner, this will definitely get better soon. In addition, the Mercy face serum and the Goodness body oil strengthen your skin's protective barrier and thus prevent the penetration of bacteria and the formation of new impurities. The initial aggravation usually lasts up to five weeks. Of course you can always contact us for advice and we will be happy to help you by phone or email!
  • Can I also use my TREATS during pregnancy and breastfeeding?
    We have not yet explicitly tested our products on pregnant women because we have not received any evidence that our products have caused any skin problems in pregnant women. From the ingredients you should be able to use them during pregnancy and breastfeeding without any problems. By the way, the Goodness body oil is also very effective against stretch marks. 😉
  • Are TREATS samples available for purchase?
    We've also been thinking about rehearsals for a long time. And they also thought the idea was great, but it took quite a long time until we were able to implement it :). The biggest difficulty was actually packaging small quantities sustainably. A small glass bottle is not much cheaper than a large one. But recently we have samples of Goodness and Mercy in the shop.
  • Why does Favor botanic toner burn my skin?
    The cause of burning can be the aloe vera gel with its disinfecting effect. However, our experience has shown that the toner only burns at the beginning, i.e. when it is used for the first time, and the skin gets used to it.
  • Why does Favor botanic toner leave my skin feeling sticky?
    The antimicrobial toner consists of 2 different plant extracts to provide your skin with the full range of active ingredients. In order to obtain the active ingredients from the plants, they have to be extracted. The most skin-friendly form of extracting plant material is with the help of glycerin. However, in higher concentrations, glycerin can have a slightly sticky effect. The gluing thus testifies to a particularly high concentration of plants. You can also dilute the toner with rose water if you like. The following was simply important to Inka when formulating the formulation: We want to do it differently from conventional companies that advertise an ingredient in large letters - but then only contain it in a very, very low concentration is.
  • When can I see the first effects of the products?
    Since our products are designed without chemical and padding additives such as silicones, hormones or mineral oils (and much more), some products require a longer period of use before the first visible changes become noticeable. After approx. 4-6 weeks, the first external effect can be expected.
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